Product care & repair
- Take off your jewel whenever you’re planning on doing ‘dirty’ tasks to prevent the dirt and grease from getting into or onto your jewelry.
- Take off your jewelry whenever you’re planning on doing something that might damage your jewel – like gardening, renovating, sports and even the dishes. Always store it in a box during these handlings.
- Don’t wear your jewelry in hot tubs, saunas, or swimming pools. Be aware with chemical products in general to avoid oxidation and keep your piece shining.
- You are always welcome to bring in your jewel every year to clean, polish and rhodinate if necessary. It’s like bringing your silk dress to the dry cleaner occasionally!
- You can clean your jewel with hot water, a soft (!) toothbrush and some detergent: let your jewel soak in hot water with detergent for about 30 min., clean with the brush, rinse and dry with a soft towel.
- Invest in a semi-professional ultrasonic cleaner. You can find these in in electro stores. Use it maximum every two weeks. I guarantee you’ll be very happy with this investment!
- When not wearing your jewel, store it into a box away from sunlight and humidity.
- Our gold-plated jewelry is covered in 5 microns of 18k gold. As factors like acidity of the skin and frequency of wear affect its longevity, it is possible that after a (long) time, re-plating is necessary. The price of this service varies according to the weight of the piece.
- We offer repairs services for pieces made by Phéline Penen. Provide us with a description and pictures of the problem to pheline.penen@gmail.com. The price of the repair will be estimated beforehand but may vary.